Shipping policy

Shipping info

We ship worldwide. The shipping charge depends on your delivery country and the weight of your order.

Please note that the customer is responsible for any additional local customs and clearance fees and VAT that will be charged basedon your delivery country.

For most orders shipping costs are indicative only. We will calculate the final shipping price after the order is placed and contact you prior to production process, if additional shipping costs will be applied to your order or if you have overpaid. You will have the opportunity to cancel the order at this stage of the order process.

Delivery times

Depending on the size and complexity of your order production times can range from 2-4 weeks. Overseas delivery or delivery of heavy or large items can take up to 8 weeks, so you should expect a 6-12 weeks of production & delivery time. It is possible to place a rush order, please contact us via info@aquagallery.com for more details.

Please note that the listed duration is an estimation of delivery times. We will contact you with exact timings and a tracking number once your order has been completed.

Returns & exchanges

Cancellations

You can cancel your order and receive a full refund if you get in touch with us shortly after placing the order. Since most of our products are made to order and by hand, once production is underway we will not be able to refund you.

To request a cancellation please contact Customer Service via email, info@aquagallery.com, or by phone, at +1 212- 219-9922, and we will do our best to cancel or modify your order. Cancellation requests may take several days to process, and you will be sent an email upon confirmation. A refund will be issued following the standard return process.

Returns

While we hope you love your purchase, we understand that you may need to return it. Aqua Creations accepts returns on a vast majority of our lamps, in a new, uninstalled condition and in sealed original packaging, within 30 days of receipt, unless otherwise stated on the item’s product page.

To begin a return request please contact Customer Service via email, info@aquagallery.com, or by phone, at +1 212- 219-9922. Please note that upon returning one of our products you will not be refunded for any shipping charges from your original order or for shipping your product back to us.